Account Assistance

Your account, sorted.

Sign-in and access, profile details, subscriptions and billing, plans, and security, with a direct route to the support team for anything you can't change yourself.

Sign-in and account access

You can't get into your account.

  1. Forgot your password? Use Forgot password on the sign-in page to reset it by email.
  2. Signed up with Google or another provider? Sign in with that same provider; those accounts may have no separate password.
  3. No reset email? Check spam, and confirm you're using the address you registered with.

Profile and account details

Name, picture, and how your account presents itself.

Your username, profile picture, and bio live in your Dashboard settings. Changes apply to your Instantsite account, not to any published website content. Details in updating account information.

Changing the sign-in email address doesn't currently have a self-service control; write to us and we'll help.

Plan questions

What each plan includes, and which one fits.

  • Free: one website on an instantsite.app address.
  • Pro: up to two websites, plus custom domains: connect one you own or purchase one.
  • Premium: up to five websites, website analytics, and further customization options.

The full comparison lives on the pricing page. Plan changes take effect through Dashboard billing.

Account security

Passwords, two-factor authentication, and deletion.

  • Change your password and manage two-factor authentication (an authenticator app) from the Security tab of Dashboard settings.
  • How your data is handled is described in account and settings and the privacy policy.
  • Deleting your account is permanent and removes your websites. It's available at the bottom of Dashboard settings and asks you to confirm by typing a phrase.

Need a person?

Write to account support.

For anything about access, your profile, subscriptions, or billing that you can't resolve from the Dashboard. We read every message and reply by email.

Contact account support

Technical problem with your website? Go to Technical Support.

Account Assistance – Instantsite