Instantsite support
How can we help?
Guidance for generating, editing, publishing, and running your website, and a direct line to the support team when you need a person.
Type a few letters to filter the help topics.
Help by category
Start with what you're working on.
Getting started & generation
Describe your business and turn it into a complete, structured website.
Browse topicsEditing your website
Content, images, sections, pages, and design in the visual editor.
Browse topicsPublishing & domains
Put your site online on an Instantsite address or your own domain.
Browse topicsAccount & billing
Sign-in, profile, plans, payments, and account security.
Browse topicsCommon support paths
Know the problem? Go straight there.
- Website generation failed or seems stuckWhat to check and when to retryTechnical Support
- My published site doesn’t show my latest editsSaving, publishing again, and cachingTechnical Support
- My domain isn’t connectingVerification steps and DNS propagationTechnical Support
- I can’t sign in to my accountPassword reset and access helpAccount Assistance
- I have a question about a charge or my planSubscriptions, invoices, and plan changesAccount Assistance
Two ways to get help
Find the answer, or ask us directly.
Find the answer yourself
Guides and answers you can use right now, at your own pace.
Ask the support team
Describe your question or problem and where to reach you. We read every message and reply by email.
Focused guidance
Deeper help for the two big areas.
Popular questions
Asked often, answered honestly.
Instantsite builds a complete business website from a description of your business. It plans the pages and sections, writes the first version of the content, and applies a coherent design, then you customize it in the visual editor and publish it when it feels right.
No. You describe your business in your own words, and every part of the website (content, images, sections, pages, and design) is edited visually. There is no code to write or maintain.
Yes. The generated website is a starting point, not a final result. The editor keeps your page visible while a sidebar holds the controls: revise text and calls to action, replace images, add or reorder sections, manage pages, and shape colors and typography. Changes stay in your draft until you publish.
Every published website gets a free yourname.instantsite.app address. On paid plans you can connect a domain you already own or purchase one from the Dashboard's Domains section. See the custom domains tutorial for the steps.
Publishing puts the current version of your website online at its address. You can keep editing afterwards; your visitors see the published version until you publish again, and your website's status stays visible in the Dashboard.
Yes. Upgrades, downgrades, and cancellation are all handled from the Billing section of your Dashboard. See managing your subscription for details.
More answers in the FAQs.
Still stuck?
Write to the support team.
Send us what you're seeing and where to reach you. Customer support handles everything about your website, account, and billing.
Business inquiries (partnerships, press, careers) belong on the company contact page.